We usually reply within a couple of days
Support
Quick answers to the most common questions below. Can't find what you need? Send us a message and we'll get back to you by email.
My grocery scan didn't work+
Retake the photo with the item clearly lit and filling the frame. Scans are limited — 5 per month on the free plan, 2 per day with Premium — so if you've reached your allowance, try again when it resets. If the app says the service is temporarily unavailable, wait a minute and try again.
Voice input stops or doesn't hear me+
Tap the microphone and start again, or type your items instead. If speech never works, check that Mangello is allowed microphone and speech recognition access in iPhone Settings → Mangello.
Subscriptions, restore purchases and refunds+
Buy Premium from the Premium page in the app. If you reinstalled or changed phones, use Restore purchases on the same page. Payments and refunds are handled by Apple — manage or cancel your subscription in iPhone Settings → your name → Subscriptions.
I forgot my password+
On the sign-in screen, choose Forgot password and enter your email. We'll send you a reset link. Check your spam folder if it doesn't arrive within a few minutes.
How do I delete my account?+
In the app, open the You tab → Danger zone → Delete my account. This permanently removes your profile and uploaded files. Deleting your account does not cancel an App Store subscription — cancel that separately in Settings → Subscriptions.
Where is my data stored?+
Your grocery lists, pantry items, family members and saved recipes are kept on your device. Your account details and scan counter are kept on our servers — see the Privacy Policy for the full picture.
Send us a message
See also our Privacy Policy and Terms of Service.